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AVIATION FEEDBACK TOOLS

Go-to platform for airline reviews, benchmarking, and customer satisfaction.



AVIATION FEEDBACK TOOLS

Go-to platform for airline reviews, benchmarking, and customer satisfaction.



AVIATION FEEDBACK TOOLS

Go-to platform for airline reviews, benchmarking, and customer satisfaction.



Reshaping NPS


Triend partners with Sam Chui, the world's largest aviation influencer, to reshape aviation feedback. Combining Sam's industry expertise with Triend's real-time data and verification, we offer a unique platform that bridges the gap between passengers and airlines.


By offering key metrics on service quality, sustainability, Wi-Fi, and more, we empower passengers to influence airline rankings and enhance future journeys.





The future of

Collect

Feedback

Feedback

Our platform provides travelers with a seamless, real-time experience in reviewing and benchmarking airlines. With verified reviews and simple rating systems, passengers can share their experiences and access key information to make informed travel choices.


Our platform provides travelers with a seamless, real-time experience in reviewing and benchmarking airlines. With verified reviews and simple rating systems, passengers can share their experiences and access key information to make informed travel choices.


Collect

Feedback

The Future of


Our platform provides travelers with a seamless, real-time experience in reviewing and benchmarking airlines. With verified reviews and simple rating systems, passengers can share their experiences and access key information to make informed travel choices.




Feedback

Collect

Feedback

Reviews


The future of

We offer airlines a comprehensive, real-time view of passenger feedback. Leverage detailed insights to make data-driven decisions that enhance service quality and build lasting customer loyalty.



Collect

Feedback

AI Driven Customer

With our AI-driven trend analysis, airlines can easily monitor passenger satisfaction over time. View time-series graphs to identify patterns, seasonal variations, and the impact of operational changes.




With our AI-driven trend analysis, airlines can easily monitor passenger satisfaction over time. View time-series graphs to identify patterns, seasonal variations, and the impact of operational changes.




Insights

Insights

The future of aviation

Reviews

Reviews

We offer airlines a comprehensive, real-time view of passenger feedback. Leverage detailed insights to make data-driven decisions that enhance service quality and build lasting customer loyalty.



We offer airlines a comprehensive, real-time view of passenger feedback. Leverage detailed insights to make data-driven decisions that enhance service quality and build lasting customer loyalty.



FAQ

1. How is the overall passenger score calculated?

The overall passenger score is determined using an advanced algorithm that carefully weighs various aspects of the passenger's experience. This algorithm considers both positive and negative feedback to arrive at a final score that reflects the passenger's overall satisfaction. The process is designed to provide a balanced and accurate representation of the passenger’s experience, ensuring that the score is both meaningful and actionable for the airline.

1. How is the overall passenger score calculated?

The overall passenger score is determined using an advanced algorithm that carefully weighs various aspects of the passenger's experience. This algorithm considers both positive and negative feedback to arrive at a final score that reflects the passenger's overall satisfaction. The process is designed to provide a balanced and accurate representation of the passenger’s experience, ensuring that the score is both meaningful and actionable for the airline.

How does this platform replace NPS?

How does this platform replace NPS?

How does benchmarking work on this platform?

How does benchmarking work on this platform?

What technology does Triend use to make it the future of feedback?

What technology does Triend use to make it the future of feedback?

How does Triend’s technology improve passenger satisfaction?

How does Triend’s technology improve passenger satisfaction?

FAQ

1. How is the overall passenger score calculated?

The overall passenger score is determined using an advanced algorithm that carefully weighs various aspects of the passenger's experience. This algorithm considers both positive and negative feedback to arrive at a final score that reflects the passenger's overall satisfaction. The process is designed to provide a balanced and accurate representation of the passenger’s experience, ensuring that the score is both meaningful and actionable for the airline.

1. How is the overall passenger score calculated?

The overall passenger score is determined using an advanced algorithm that carefully weighs various aspects of the passenger's experience. This algorithm considers both positive and negative feedback to arrive at a final score that reflects the passenger's overall satisfaction. The process is designed to provide a balanced and accurate representation of the passenger’s experience, ensuring that the score is both meaningful and actionable for the airline.

How does this platform replace NPS?

How does this platform replace NPS?

How does benchmarking work on this platform?

How does benchmarking work on this platform?

What technology does Triend use to make it the future of feedback?

What technology does Triend use to make it the future of feedback?

How does Triend’s technology improve passenger satisfaction?

How does Triend’s technology improve passenger satisfaction?

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Copyright © 2022 The Triend Group

subscribe to TRIEND

Triend community updates. Nothing spammy.

Copyright © 2022 The Triend Group